From registration to payments, security, the app, and betting — every question you might have about cc77 is answered on this page. Check here before reaching out to support.
A quick overview of cc77's key features across five main areas.
If you have any questions about cc77, check this FAQ first. You'll find most answers here — no need to wait for support.
It's natural to have questions when using cc77 — especially new members, who often ask about registration, how long withdrawals take, and what to do if the app has issues. This page brings all those answers together so any member can find help at any time.
Questions are organised into seven categories: security, payment, app, registration, transactions, betting, and account management. Use the category tabs below to jump straight to a topic, or type a keyword in the search box to find what you need.
Cc77 takes security seriously. Multiple layers of protection are always active to keep your information and funds safe.
Data Encryption: Every time you register, log in, or make a transaction on cc77, your data is encrypted with 256-bit SSL (TLS 1.3) — the same technology used by banking websites. This means no one can intercept your information in transit.
Financial Security: Member funds are held separately from cc77's operational accounts. This ensures your money remains protected regardless of what happens on the platform.
Privacy Policy: cc77 never sells your personal information to third parties. Data is only shared with registered partners for KYC verification purposes, as detailed in the Privacy Policy.
Account Security: OTP verification is required for suspicious login attempts or access from a new device. Entering the wrong password multiple times will temporarily lock your account.
If you notice any suspicious activity, contact support@cc77.cash immediately — the team will act quickly.
Below you'll find full details on withdrawal charges and limits at cc77.
Charges: cc77 does not charge any fees on standard withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transfer fees — this depends entirely on that provider's own policy.
Minimum withdrawal: ৳500. Withdrawal requests below this amount will not be accepted.
Maximum withdrawal: The daily limit is generally up to ৳50,000. Monthly limits may vary. KYC verification must be completed for large withdrawals.
Processing time: bKash, Nagad, and Rocket withdrawals typically arrive within 1–3 hours. Bank transfers may take 1–2 business days. Slight delays are possible during peak hours, especially after major matches.
Important: Your withdrawal method must match your deposit method, and the account must be in your own name. If processing takes longer than 24 hours, please contact support.
If you're having trouble with the cc77 app, there's no need to panic — most issues can be resolved with a few simple steps.
Try these first:
About updates: The cc77 app is updated regularly. Older versions may have features that stop working or cause crashes. Always keep the app updated to the latest version.
If the issue persists: Open cc77.cash in your mobile browser and log in — all features work just as well on the web version. At the same time, reach out via live chat or support@cc77.cash with your device model, Android/iOS version, and a description of the issue — the team will assist you promptly.
Registering at cc77 is simple and completely free. The entire process typically takes less than 3 minutes.
What you'll need:
Steps: Fill in the form at /register → verify your number with the OTP sent to your mobile → once your account is active, make your first deposit and claim your welcome bonus.
Please note: Only one account can be created per mobile number. Providing incorrect information may cause issues with KYC verification or withdrawals later.
A complete record of all your activity at cc77 is securely stored in your account. After logging in, you can view it from the following sections.
Transaction History (Deposits & Withdrawals):
Log in → go to "My Account" → "Transaction History" or the "Cashier" section. Here you can see the date, amount, method, and status (successful / pending / cancelled) of every deposit and withdrawal.
Bet Records:
Log in → go to the "Betting History" or "My Bets" section. There you'll find the full details of each bet — match/game name, amount, odds, result, and win/loss record.
Filter Options: You can filter by date range, payment method, or game type to find a specific transaction.
If no transactions are showing: A new deposit may take 1–5 minutes to appear in your balance. If it still hasn't shown up after that, contact support with your transaction reference number.
Cc77 has a clear policy for cancelled or abandoned matches that applies equally to all players.
If a match is cancelled before it starts: Your full stake is automatically refunded to your account. It typically appears in your balance within 15–30 minutes.
If a match is abandoned after it has started:
— Cricket: If the result can be determined by the Duckworth-Lewis-Stern (DLS) method, that result stands as final. If there are insufficient overs or the result remains undetermined, the bet is voided and your stake is refunded.
— Football: If less than 90 minutes of play has occurred and there is no official score, the bet is generally voided.
— Live Betting: Settlement may be based on the score or match status at the time the bet was placed.
In disputed cases: If you believe a settlement was incorrect, contact support with the reference number of the specific bet from your betting history. The cc77 team will review it and respond within 48 hours.
Cc77 gives you the option to temporarily or permanently close your account — it's entirely your choice, and cc77 respects that decision.
Temporary Suspension (Cooling-Off): You can temporarily deactivate your account for anywhere between 24 hours and 30 days. During this period, logging in or making deposits will not be possible. Once the cooling-off period ends, your account will be reactivated automatically. To do this: Log in → "Account Settings" → "Responsible Gaming" → select "Cooling-Off".
Long-Term Self-Exclusion: You can fully close your account for 6 months, 1 year, 2 years, 3 years, or 5 years. During this period, reactivation is not possible under any circumstances. To apply, contact us via live chat or email.
To permanently close your account: Send an email to support@cc77.cash. If you have a remaining balance, withdraw it before closing your account. Account closure requests are generally processed within 2–3 business days.
Making this decision, whatever the reason, is a brave and responsible step — cc77 is always here to help.
If you can't find an answer: For any questions not covered in this FAQ, contact cc77's live chat or help centre. Bengali-language support is available 24 hours a day.
It's perfectly normal to have small questions when using an online gaming platform — especially if you're new. The cc77 FAQ page is here for exactly that reason: to help you resolve most issues on your own without contacting support. It saves time and keeps things simple.
Cc77's FAQ is updated regularly. Whenever new rules or features are added, this page is updated to reflect them — so checking back from time to time will keep you up to date.
Security at cc77 goes beyond technical measures. Protecting every member's account and transactions is a core responsibility of the company. SSL encryption, KYC verification, OTP protection, and 24/7 security monitoring all come together to create a trusted environment.
Cc77 has no hidden charges — many people find that hard to believe at first, but it's true. All deposit and withdrawal terms are clearly outlined on the Terms & Conditions page. If any charge is deducted, it will show up in your transaction history. If something looks off, contact support right away.
Cc77 users get the same great experience whether they use the mobile app or a web browser. The app offers biometric login and push notifications, while the browser is great for watching Live Casino or Sports Betting on a larger screen. If the app ever has an issue, you can simply switch to the browser without missing any features.
If you have any questions about cc77, check this FAQ first. If you can't find what you need, visit the Help Centre or ask directly via live chat — Bengali-language support is always available.
CC77's Bengali support team is available 24 hours a day. Reach us via Live Chat or visit the Help Center.